General Manager Sales / Operations Manager

Overview:

Looking for a management position with growth opportunities in the Beauty industry? Amazing Lash Studio is looking for a sales manager / operations manager to oversee sales and operations for an eyelash extension and eyebrow service studio. Contact us today.

Amazing Lash Studio Manager Benefits:

Competitive pay and bonus structure

Medical Insurance

Paid Time Off (PTO)

Free and discounted services

Manager Qualifications

Experience in management including but not limited to experience as a sales manager, operations manager, and/or general manager.

Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.

Implement structure, policies, and procedures.

Customer Service oriented

Ability to identify and problem solve, set expectation, goals, and delegate

Strong verbal and written communications skills

Possess strong interpersonal skills to communicate with confidence

Must be an excellent organizer and problem solver with strong project management skills

Must be able to work flexible days and hours; including nights, weekends, and holidays

Competent trainer and motivator

MindBody Software experience a plus

Cosmetology/Esthetics license not required for this position.

Apply today to see if the Amazing Lash Studio brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career.

Responsibilities:
Member and Guest Relations

Manage responses to guest feedback and escalated complaints provided through various communication channels

Monitor reoccurring issues or trends and find solutions to minimize guest issues

Implement and execute processes for obtaining and retaining members through excellent guest service and satisfaction

Owner and Stakeholder Relations

Collaborates with studio owner to set and execute business goals based on weekly, monthly, quarterly, and annual KPI performance

Keeps owner informed of brand initiatives and guest experiences

Collaborates with the owner to develop and implement studio specific employee engagement and retention strategies that will support studio capacity

Staff Recruitment and Selection

Actively monitor staffing levels for all positions in the studio, & manage ATS platform to organize postings & incoming inquiries

Conduct interviews for all positions in the studio and determine subsequent interviews for hiring partners

Leverage recruiting and selection tools made available to source and hire the best candidates for the studio's needs

Staff Engagement and Turnover

Accountable for the growth of the studio Lash Stylist numbers through increasing Lash Stylist work engagement and decreasing Lash Stylist turnover.

Accountable for the professional growth and development of the Lash Consultant team through regular coaching sessions and role play

Promote high levels of team and individual engagement through mentorship style, and leadership and team moderation.

Studio Culture and Leadership

Demonstrates desired behavior for staff including focus on membership sales, guest service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.

Provide team the guidance and direction needed to accomplish individual and collective business unit goals through coaching and corrective action discussions

Legal Disclaimer:
2024 Amazing Lash Franchise, LLC ("ALF"). Each Amazing Lash Studio location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ALF. Amazing Lash Studio and Amazing Lash Studio + design are registered trademarks owned by ALF.