General Manager

Pay Range:

(Minimum to mid pay range specific to NY, CA, CO, WA)

119 000.00 USD Annual

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

Job Title

General Manager

Job Description

Key Responsibilities:

Responsible for leading and organizing business operations across a strategic market, to potentially include multiple branch locations in a geographic location/zone , which service customers, including but not limited to, cash in transit and money processing operations

Mentor, cultivate and empower direct reports to excel in their job functions by promoting a culture around Brink's core values

Hire, develop and train employees that both emulate and enhance Brink's core values, ensuring that they are upheld and maintained through leadership by example and continued communication

Work with HR partners and direct reports to identify the right people in the right seats and understand capabilities and skill sets for succession planning and development

Ability to drive results and promote positive change, while encouraging positive teamwork focusing on good behaviors and decisive decision-making skills

Develop strategic plans and ability to effectively communicate objectives

Effectively collaborate with other departments, such as customer support, sales, product support, finance, etc., to ensure the customer experience expectation is met and exceeded

Manage a large profit and loss statement for your market including but not limited to, annual operating plans, income statements, etc

Focus on continuous improvement and identifying root cause and corrective actions to improve operational efficiency and enhance the customer experience

Ensure that the market is the most efficient, quality-oriented, highest value provider of like services in the market (CIT, ATM, Coin, Currency, Check, CompuSafe) by establishing and maintaining excellent customer relationships

Identify new opportunities for Brink's products to be introduced within the appropriate markets; understand competitive circumstances, to include their identity, operational characteristics, market pricing and market impact

Proactively reduce risk exposure by focusing on maintaining high quality standards in day-to-day operations and customer service expectations, emphasizing safety and cleanliness in facilities and in operation processes, as well as, identifying, enhancing and enforcing security measures

Support, coach and provide leadership to Branch Managers, Managers, Cash Logistics and Managers, Route Logistics in all areas of operations, to include risk, quality and human resources management

Provide counsel to market management team & interface between market management & headquarters staff to ensure maximum efficiency in execution of work and communication on regional issues involving headquarters initiatives (IT, Legal, HR, Finance, etc.)

Provide direction to the City Managers, Managers, Cash Logistics and Managers, Route Logistics in achieving long-term and short-term business objectives and financial results

Establish and maintain accountability on all levels of the market; maintain positive employee relations and work environment, to include supporting and executing employee recruitment, development, and retention initiatives

Lead through lean principles and utilize continuous improvement methodologies, including but not limited to, Six Sigma, Kanban system within inventory management, 5S (sort, set in order, standardize, sustain , Tim Wood's 7 Wastes, etc., to promote a culture that drives to change the status quo and improves operations and enhances the customer experience

Ability to travel within a defined area 40-70% of the time

Minimum Qualifications:

Minimum of 7 years operations experience

Proven track record of driving results and enhancing customer relationships

Ability to enhance processes and drive continuous improvement

Working knowledge of Lean/Process Improvement methodologies

Managing risk

Driving quality and safety within operations

Business acumen and working knowledge of a profit and loss (P&L) statement including but not limited to, an income statement, to identify areas of opportunity to increase EBITDA and margin

Minimum of 5 years management experience

Leading cross-functional teams

Enhanced written and communication skills

Clearly defining requirements and expectations

Ability to direct and prioritize

Proven track record to motivate, engage and develop employees

Ability to create or enhance organizational frameworks and structures promoting right people, right seats (i.e. responsibility matrix, succession planning, etc.)

Minimum of 3 years business development experience

Successfully developed and/or implemented strategic plans

Minimum of 2 years' experience managing a P&L statement, including managing budgets, income statements and key performance indicators

Valid firearms permit or ability to pass applicable firearms licensing requirements

A valid guard card or ability obtain a guard card or any other required licenses

Must be 21 years of age

Education:

Bachelor's degree or other relevant demonstrated professional training, certification, or experience (preferred, but not required to be in Business, Industrial Engineering or Systems Engineering, Accounting, Supply Chain/Logistics, or similar education field)

Preferred Qualifications:

MBA degree or masters in related field

Program/project management experience

PMP certification

Lean or Six Sigma certifications

Banking industry experience

Money processing management experience

Large market experience leading managers and teams spanning geographic locations

Conflict resolution and/or various leadership coursework

About Brink's

Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.

What's Next?

Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Associated topics: district manager, editor in chief, fire captain, manager in training, petty officer, police captain, police chief, sergeant, supervisor, team lead