Job Responsibilities:
Operations -
- Assist in completing the JLL Management Audit.
- Inspects properties and equipment to determine extent of service and equipment required. Recommends, justifies, develops and coordinates projects that enhance the value of the office buildings. Assigns employees or vendors to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors pursuant to client and JLL guidelines. Notifies tenants of special projects, emergencies, or other requests.
- Works with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines.
- Capable of managing major construction projects such as lobby renovations, garage membrane resurfacing, elevator upgrades, façade repairs, etc. Reviews construction specifications or plans, obtaining advice from the Chief Engineer, Operating Engineers and/or engineering/design consultants. Oversee all preventative maintenance programs. Prioritize day-to-day operations and provide direction to engineering staff.
- Supports Brokerage Team in the review of lease proposals and lease language, lease discussions, and negotiations. The Upon execution of the Lease, GM assists the Project Manager (if applicable) in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts. Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view. GM is responsible for lease administration process and assists in managing tenant option rights and notifications.
- Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement. Submits hiring recommendations to Group Manager and/or Regional Manager for approval.
- Competitively bids and prepares all service contracts to assure high quality and cost-effective services. Assembles and analyzes contract bids, and submits bids, recommendations and standard form contract agreement to authorized signor for execution. Acts as primary contact for service contractors and vendors. Participates in group bid process as appropriate. Ensures that all legal agreements have been fully executed by Contractor and ownership.
Financial -
- Oversee Real Estate Tax protest process.
- Approves purchases of supplies and equipment for use at managed office buildings.
- Assist Client Accounting Services "CAS" in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters. Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease. Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. With approval from the client, submits tenant accounts to attorney or agency for collection.
- Must have strong financial experience
- Oversees completion of monthly, quarterly, and annual owner's reports.
- Prepare and/or review the annual jurisdictional forms and filings as required. (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, etc.
- Prepares the annual budget, to include revenue, operating expenses and capital expenses, and explanatory notes for all budget items.
- Ensures timely and accurate reporting (monthly and quarterly), in conjunction with requirements in the Management Agreement
- Develop, manage, and implement capital improvement plan, as required by Owner.
- Works with Client Accounting Services (CAS) in Westmont, IL to manage the accounting process and directs on-site bookkeeping functions and collection process.
- Prepares and/or reviews adjustments to tenant billing process. Has a strong knowledge and understanding of CPI increases, CAM recs, escalations, recoveries, special, etc. Issues invoices for JLL fees and reimbursable expenses. Collects payment for special work performed.
- Reviews and approves all accounts payable, ensuring accurate general ledge coding and property allocations.
- Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.
- Analyzes financial statements to project future financial position and budget requirements.
Client/Tenant Services -
- Develop and implement a tenant retention program.
- Arranges for alterations to, or maintenance, upkeep, or reconditioning of properties as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
- Proactively meets with tenant representatives on scheduled basis. Ensures Property Management team is informed of all Tenant issues and activities. Respond courteously to client, tenants, and fellow staff member requests, problems, and complaints. Distributes annual tenant survey and performs follow-up as necessary. Creates and implements a Tenant Manual for property and services.
- Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
Leadership Management
- Establishes written goals and objectives for employees directly reporting to the role of general manager. Conducts periodic formal and informal performance evaluations. Develops training program and career path for property employees. Assures succession planning.
- Cross-sells all Jones Lang LaSalle services.
- Any and all other duties and tasks assigned.
Requirements
Education/training - Bachelor's degree
Years of relevant experience - Minimum of seven (7) years of commercial real estate or property management experience
Must have at least three (3) to four (4) year experience at managing people; specifically, a staff of three (3) or more.
COMMUNICATION SKILLS: Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations. Ability to produce well-written reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as; discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume. Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances. Possesses proven financial and accounting acumen.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists. Ability and respond to, and interpret, a variety of instructions furnished in written, oral, diagram or schedule form. Strategic thinker with strong implementation orientation.
OTHER SKILLS AND ABILITIES :
Proficient knowledge of Microsoft Office/Suite, MRI Property Software and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client. Must have working knowledge in various budget applications.
Skills and knowledge
- Advanced oral and written communications
- Strong organizational skills
- Strong ability to self-start and multi-task
- Capable of providing constructive and value add solutions to issues
- Ability to work effectively individually or as part of a team
- Proficient in Microsoft
- Client focused
Preferred Skills and other
LEED AP/Accreditation required within the first six months of assuming the position. Must maintain active accreditation once earned.