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Definition and Purpose
The Frontline Services Assistant in the ASI Business Office assists in the management of the reception area and performing customer service functions. The Frontline Services Assistant handles a high volume of diverse requests and is expected to be a resource to all customers. The emphasis of this position is providing outstanding customer service in ASI's corporate office.
ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally they will work productively as individuals and in groups while communicating effectively
Requirements
Educational Requirements and Qualifying Experience
Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.
Ability to be highly organized and have good planning skills
Excellent oral and written communication skills
Previous general office or clerical experience preferred
Reliable, self-motivated and works well with minimum supervision
Ability to perform multiple tasks simultaneously
Awareness of safety concerns and risk management
Experience working with high volume, fast-paced environment
Previous customer service experience preferred
Knowledge of Microsoft Office with experience in Word and Excel.
Awareness of and appreciation for individual uniqueness and diversity
Experience in cash handling and basic accounting functions preferred
Ability to make routine decisions based on specific criteria/guidelines
Ability to be flexible and adapt to change
Ability to have a high level of attention to detail
Ability to work cooperatively with others or independently, as the situation requires
Ability to work with diverse populations and those with special limitations or needs
Supervisory Responsibilities
None
Essential Duties and Responsibilities
Maintain a welcoming environment for ASI's corporate office
Greet visitors and coordinate appointment logistics
Answer phones and greet customers while providing outstanding customer service
Manage calendar reservations for two conference rooms
Manage reservations for two ASI vehicles and issue keys
Order office supplies
Input data from payment request forms
Distribute reimbursement checks and payroll checks
Distribute mail
Process cash, check and credit card payments in Point of Sale
Handle confidential information according to ASI policies and procedures
Keep accurate records and ensure accurate data entry
Provide positive public relations, program promotion and policy education to staff and customers
Provide general office assistance
Adhere to ASI departmental policies and procedures
Prepare documents using Microsoft Word, Excel, SharePoint, MS Teams
Data Entry via Vector Solutions
Use Adobe Sign to route documents
Attend all mandatory meetings and trainings
Keep work areas neat and organized
Assist with special projects
Maintain familiarity with safety and evacuation plan for work area
Other duties as assigned
Review daily Communications Log
Diversity and Inclusion
Recommend and support practices intended to eliminate racial, gender, or any other form of bias in processes, policies, and procedures.
Demonstrate awareness of one's own biases, comfort levels, and various aspects of diversity, equity, and inclusion (DEI).
Demonstrate effort to understand each person's individual and collective role in creating inclusive environments.
Participate in trainings and activities provided by ASI as it relates to diversity, equity, and inclusion.
Other Duties and Responsibilities
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment.
Period of Employment
Employment with this organization is of an "at will" nature, which means that the employee may resign at any time and ASI may discharge the employee at any time with or without cause.
Benefits
Compensation and Hours
Hourly Pay Rate: $16.00 per hour
Hourly Pay Range: $16.00 per hour - $16.00 per hour
Maximum 20 hours per week.
Position requires summer availability.
Position requires a minimum of 3 consecutive quarters of availability.
Position open until filled.
The Associated Students, Inc. is an Equal Opportunity Employer.
Date revised: 04/10/2024
Date Posted: 01 May 2024
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