Front Office Manager Raleigh Cardiac Center

Raleigh General Hospital

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Raleigh General Hospital is a 300 bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

Where We Are:

Beckley is an ideal place to live and boasts many scenic, cultural, and recreational opportunities. From restaurants and breweries to art galleries and unique attractions, Beckley is an outdoor playground with something for all tastes.

Why Choose Us:

Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

Competitive Paid Time Off / Extended Illness Bank package for full-time employees

Employee Assistance Program - mental, physical, and financial wellness assistance

Educational assistance and tuition assistance for qualified applicants

Professional development opportunities and CE assistance

And much more

Position Summary:

The Front Office Supervisor, under direction of the Clinic Coordinator and Market Director, is responsible for, organizing, implementing and supervising all front desk duties of the medical office and staff in a smooth and efficient manner. Acts as a liaison between the providers and customers, vendors, and outside agencies.

Assist in all front office activities for the clinic charged with oversight
Supports, trains, assigns duties and supervises all clinic clerical staff.
Collaborates with other clinic staff as well as other departments to facilitate and schedule patient care
Oversees office and business supplies inventory, reordering and storage.
Ensures that appropriate information is shared within the office for effective operations. Ensures confidentiality is maintained in all aspects of the job.
Ensures timely and accurate customer services is provided at all times.
Assists Director and Growth and Outreach department with the creation, and implementation of all new growth initiatives.
Participates in the development and implementation of patient satisfaction improvements.
Ensures company's policies and security requirements are met at all times.
Demonstrates excellent customer service through his/her attitude and actions, consistent with standards contained in the Vision, Mission, and Values of the organization. Handles complaints and specific customer requests.
Evaluates job performance and initiates or recommends hiring, disciplinary action, of staff for the clinic under direct supervision.
Assists Physicians Service Director and Market Manager with Monthly Staff Meetings along with daily communications to clinic staff to ensure an open line of communication at all time
Ensures timely completion of office staff required in-services and certifications.
Participates in the development and implementation provider and staff satisfaction improvements.
Maintains compliance with organizations policies, as well as established practices, protocols, and procedures of the position, department and applicable professional standards.
Serves as a Patient and Staffing Advocate ensuring the needs of both are communicated consistently to the Market Director.
Covers in various administrative roles in the clinic as needed to ensure all vital roles are filled at all times
Promotes a team-oriented atmosphere and takes initiative in maintaining a safe clinical environment

Minimum Education
High school education required

Required Skills
a. Significant working knowledge of computers, telephones, copy and fax machines.
b. ECW, Athena and Meditech experience preferred or another form of Electronic Medical Records
c. Must adhere to policies, procedures and regulations as outlined in the clinic Policy and Procedure Manual. Must possess a high degree of accuracy for the performance of job-related tasks and functions.
d. Healthcare background including medical terminology, experience with, coding, insurance billing and retrievals, and general knowledge of the operation and administration of a medical office is required. Previous medical office management experience preferred (3-5 years).

EEOC Statement:

Raleigh General Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran