Job Description
Come join our team at Cibola Vista Resort and Spa in Peoria, AZ as the Front Office Manager (Guest Services Manager).
Nestled in a campus-style layout with 343 expansive room units, our property offers a unique and vibrant work environment. In this role, you'll have the opportunity to lead and inspire our Guest Services team consisting of approximately 11 talented associates. Reporting directly to our Assistant Resort Manager, you'll play a crucial role in ensuring and improving the Guest Experience.
Location: 27501 N Lake Pleasant Pkwy; Peoria, AZ 85383
Compensation: $58-$62,000 + 15% bonus potential. Relocation assistance available as needed.
Check out the Resort Here:
Cibola Vista
Apply today, hiring immediately.
BENEFITS YOU'LL ENJOY:
- Up to 21 Paid Days off per Year.
- 401K Match up to 5%
- 9 Paid Holidays
- Up to 2 Paid Volunteer Days
- Medical, Dental, Vision Insurance
- 6 weeks - Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more.
JOB SUMMARY:
- Responsible for taking care of the guests and providing them with the best resort amenities and facilities to ensure that they remain content and satisfied.
- Manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner.
- Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests.
- Keep a track of the inventory supplies and make requisitions according to the requirements
- Monitor statistics related to room occupancy and their rates, ensures that all the activities are carried out within the given budget standards.
YOUR BACKGROUND:
- High school diploma or equivalent required
- 4 years minimum in hotel or resort experience, with at least 2 in a management position. Timeshare industry experience preferred.
- Must be able to work a flexible schedule
- Must be familiar with the daily operations of the front office, including room reservations.
- Ability to effectively lead a team of 10 or more associates.