Description:
Help run the department of first impressions using your problem-solving skills and leadership.
Co-ordinate and communicate to ensure guest reservations, requests and standards are met.
Ensure each guest enjoys top notch service from the front desk
Serve as a role model regarding professionalism and team performance.
Lead our Front Desk Team and positively impact lives every day.
Front Desk Manager General Responsibilities:
- Supervise the day to day operations of the Front Desk
- Oversee the training and ongoing performance of the front desk associates
- Operate the front desk and assist guests with needs
- Manage the operations of the front desk in accordance with brand standards
- Maintain Knowledge of area, events and hotel offerings
- Maintain good customer relations, answer questions, resolve concerns in a timely manner
- Maintain communication between departments
- Complete Administrative reports as requested
Benefits:
- Salaried Position
- Weekly Paycheck
- 401k plus generous company match
- Paid Time Off
- Health
- Dental
- Vision
- Travel Discounts
- Company Scholarships for you or your family
- Career Development Opportunity
- Bonus Potential
Requirements:
Front Desk Manager Requirements Include:
- Minimum 2 year hotel experience
- 1 year Supervisory role experience
- Good interpersonal skills in person, written and over the phone
- Excellent problem solving and resolution skills
- Fluent Communication in English both spoken and written
- Schedule flexibility - ability to fill in shifts
- Availability Nights, Weekends and Holidays
- Ability to stand and walk for extended periods of time
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