Front Office Associate Float

RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for aFloat Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals - answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.

In this role you will travel to multiple locations in the market and be eligible for float and shift differential.This position is fulltime working various shifts Monday - Friday between the hours of 6:20am-9:00pm (typically day shifts); includes Saturday rotation 2-3 times per year (day shift).

Essential Duties:

(65%) Registration

Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
Answers phones and handles calls in an efficient and friendly manner
Fields calls appropriately for center associates
Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
Follows-up on any unread exams
Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
Orders office supplies as needed
Maintains supply of patient information sheets
Pushes imaging via electronic interfaces
Completes confirmation calls and provides preparation instructions to patients
Faxes reports, billing information, and medical release forms as requested

(25%) Scheduling & Insurance

Schedules patients and enters orders
Maintains an up-to-date and accurate database on all current and potential referring physicians
Accurately maintains patient records within radiology information system (RIS)
Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
Maintains accurate pending-scheduling list
Checks all exams for pre-certification with patient's insurance company
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(10%) Performs other duties as assigned

Requirements:

Required:

High school diploma or equivalent
Microsoft Office Suite experience
1-2 years customer service experience
Proficient with using computer systems and typing
Valid driver's license and proof of current insurance

Preferred:

1-2 years medical front office experience
Medical terminology and office background
Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services-all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services.

RAYUS Radiologyis an EO Employer/Vets/Disabled.