Description:
WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico.Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits.Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto.Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests.
Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner
Essential Duties and Functions/Responsibilities/Tasks:
- Work under direction of Executive Chef / General Manager.
- Communicate daily with Kitchen leadership regarding job assignments and required timeframe.
- Maintain high level of positive and professional approach with employees, coworkers, and guests.
- Maintain a proper flow of service and FOH staffing levels during shift.
- Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems.
- Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies.
- Maintain good working relationships with suppliers and identify opportunities to decrease operational costs.
- Work with the back of house team in your venue to ensure that all guest requests are met.
- Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
- Resourcefully solve any issues that arise and seize control of any problematic situation.
- Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff.
- Order supplies to stock inventory appropriately.
- Other duties as assigned consistent with the functions of this position as needed at the property.
HC3
Requirements:
- Excellent verbal communication and ability to multitask.
- High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience.
- 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred.
- New Mexico Food Handler Certification, and Alcohol Server Certification.
- Ability to work on your feet for eight hours or more.
- Knowledge of Restaurant Point of Sale systems.
- Must be able to lift/push/reach for/carry 30+ pounds frequently.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.
Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.
PId077c97415e9-7273