Food and Beverage Supervisor

Food and Beverage Supervisor

Pay $50,000.00 - $60,000.00 / year

Who We Are:
Smoky Mountain Resorts is a family-focused, collaborative, and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR's 'Spirit of Hospitality' and our Smoky Mountain community.

Purpose:
The responsibilities of the Food & Beverage Supervisor (FBS) include working alongside the Food & Beverage Manager to manage food and beverage operations and standards, adhering to budgets, hiring, and training food and beverage staff, and handling customer complaints. To be a successful Food & Beverage Supervisor (FBS), you will perfect your excellent customer service and problem-solving skills while working with the FBM to train, encourage, and manage the Food & Beverage Team. The FBS will support SMR's promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.

Primary Essential Duties & Responsibilities:

Managing the Business:
The Food & Beverage Supervisor will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep the SMR property running efficiently.
Oversee cleanliness and maintenance in all dining areas, food & beverage quick serve locations, and the kitchen.
Complete Weekly and Monthly inventory and orders as assigned.
Ensure efficient management of the culinary department by enforcing all policies and procedures.
Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.
Ensure all safety policies and procedures are strictly adhered to.
Ensure that all food safety regulatory policies are being followed and enforced.
Train personnel as required for proper food prep, cooking, serving, and presentation.
Ensure security of all property culinary equipment.
Communicate with property managers and the FBM regarding projects, inventory, ordering, guest impact items, and staff performance.
Be aware of industry trends and knowledgeable of the area including events and trends.
Maintain a culture of legendary service and hospitality among all staff.
Address employee-related items and issues promptly and professionally with the FBM in a manner that is consistent with core values.
Collaborate with the FBM to complete professional counseling, training, and termination when necessary.
Work with local health departments, fire inspectors, and other state or local agencies to maintain compliance at the property.
Assume the roles in various food and beverage venues as needed.
Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.
Recognize my role is significant to manage team members, impact guest excellence initiatives and repeat visits for future hotel stays, to meet and/or exceed financial objectives for my property and SMR.
Train and transition to electronic files where applicable to my responsibilities.
As assigned, develop weekly electronic work schedules for review and approval to manage occupancy.
Ensure work schedules comply: SMR, State, FDA, and FLSA federal guidelines.
Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.

Management reserves the right to change, remove, or add to these duties as necessary.

Commitment to SMR's Legendary Service:
Align with SMR's promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
Actively participate in empowering and encouraging team members to have exceptional guest interactions.
Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
Quality of Work Statement:
High standard of accuracy in all aspects of the job and other project assignments.
Maintain strict confidentiality and excellent judgment regarding privileged information.
Ensure my work areas are safe, organized and maintained.
Personality / Attitude:
As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
Enjoy working with people, training others and providing excellent guest service.
Willingness to learn best practices and adapt to procedural changes.
Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
Recognized as a positive influence on others.
Ability and commitment to work well with other staff.
Appearance, hygiene and dress represent the company's image.
Skills / Knowledge:
Be in good physical condition and be able to perform indoor and outdoor duties.
Ability to work in a fast-paced, demanding work environment.
Maintain a culture of legendary service and hospitality among all team members.
Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
Strong organizational skills with excellent attention to detail (ATD).
Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.
Physical Requirements:
Stand and walk for most of the workday.
Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
Climb 3-5 flights of stairs, sometimes multiple times per day.
Education / Experience:
High school diploma or equivalent required.
Prior experience with arcade equipment preferred.
Excellent problem-solving skills.
Fun and energetic.
Responsible and timely.
Ability to work as a team.
Willing to work with kids of all ages.
Ability to stand, walk, climb, bend, and carry 25-50 pounds regularly.
Valid driver's license and ability to be on company insurance.
Ability to deal with a diversified workforce.

Benefits:

Years of Service Getaway (receive a company paid vacation after a year of service)
401k with 4% company match
Health, dental, and vision insurance for $12 per week
Paid Time Off
Professional Growth Opportunities
Tuition Reimbursement
Employee Discounts

Essential Functions:
Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water. Some work will be performed indoors and/or in an indoor office environment. Stand and walk for the majority of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.