Express Employment Professionals has partnered with a local debt collection service that has been around for over 25 years and we are currently seeking dynamic and motivated Financial Counselors to join their team. If you have a background in sales, customer service, and call center operations, and you're ready to provide top-notch assistance to our clients, we want to hear from you.
Wage: $15/hr
Hours: Flexible hours between 8:00am-7pm Monday - Friday
Both Full time and Part time opportunities available
Job Duties:
- Interacting with consumers to review information their accounts: answer questions, process payments, set up payment plans, notate disputed accounts for further action
- Handling inbound and outbound calls using a dialer system.
- Responding promptly to consumer inquiries and requests, either by phone or electronically.
- Collaborating with collection team to address consumer questions and concerns.
- Reviewing accounts on the transition desk and assigning them to appropriate work queues.
- Entering detailed notes into computer system that reflect the interaction with the consumer. Follow up with consumer as needed.
- Communicating and coordinating effectively with internal departments to ensure seamless processes.
- Providing feedback to enhance the efficiency of workflow process.
Job Requirements:
- Previous experience with sales, customer service and/or call center is required
- Previous collection experience is helpful.
- Basic knowledge of health insurance is preferred
- Must be highly motivated and goal oriented
- Must have superior communication skills
- Must comply with FDCPA and HIPAA regulations at all times
Benefits:
- Collaborative and positive work environment
- On the job training
- PTO & Sick time (based on hours worked)
- Casual dress code
- 401k (after 6 months employment)