Field Technical Support Representative / Level 3
Location: King of Prussia, PA, USA,
Type of hire: Long term contract
Job Description:
A 3+ years experienced Field Technical Support representative.
Responsibilities:
This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones.
Quality checks operational status of system equipment before deployment.
Some Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications:
1+ of field support experience
Hardware/software installation, support and troubleshooting
Experience with Windows 10
Experience with MS Office and OS365
Configuring new PC s/notebooks via SCCM imaging
Ticket management experience
iOS device familiarity
Lift and carry up to 40lbs