Field Technical Support Representative / Level 2
Location: Andover, MA, USA, 01810-590
Type: Contract
Job Description:
A 3+ years experienced Field Technical Support representative.
Technical Skills:
Provides on-site client facing support; including installation, servicing, and repairing systems.
Quality checks operational status of system equipment before deployment.
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
3+ of field support experience
Hardware/software installation, support and troubleshooting
Experience with Windows 10
Experience with MS Office and OS365
Configuring new PC s/notebooks via SCCM imaging
Ticket management experience
iOS device familiarity
Lift and carry up to 40lbs
Work Environment
Office environment
Walk up Kiosk support
Vending and Locker resupply