Field Technical Support Rep

Responsibilities:

This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones.

Quality checks operational status of system equipment before deployment.

Some Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications:

1+ of field support experience

Hardware/software installation, support and troubleshooting

Experience with Windows 10

Experience with MS Office and OS365

Configuring new PC s/notebooks via SCCM imaging

Ticket management experience

iOS device familiarity

Lift and carry up to 40lbs

Work Environment:

Office environment