Field Support Engineer

Strategic Business Systems (SBS) is hiring an Account Support Field Engineer a secure customer's requirements in a challenging, dynamic setting. The candidate will be in support of a customer in the Denver, CO area. Limited travel may be required (travel funds available for travel, parking, mileage). The position requires an active TS/SCI . As an Account Support Field Engineer, you will be responsible for resolving customer hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer's data centers. Responsibilities:
• Analyzes, troubleshoots, and resolves issues within IT infrastructure including Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
• Provide break/fix support including component replacement, hardware troubleshooting, and operating system installation.
• Able to proficiently perform data center support tasks with little guidance.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities Requirements:
• Must have a basic understanding of Storage theory, Server layout and Network concepts.
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
• Must possess professional written and verbal communication skills
• Must be organized and able to document daily activities
• Must maintain successful communication and working relationship with management & peers of all levels.
• Teamwork and interpersonal skills
• Willing to travel locally, state-wide, or regionally as required Experience & Education:
• Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
• Ability to operate manual and power hand tools
• 3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Linux, Virtualization and Windows Server experience a plus ABOUT SBS SBS encourages a flexible work environment that is focused on work-life balance. Additionally, SBS provides personal opportunity for growth through training, access to technical conferences and workshops, and a tuition reimbursement program. All of our positions are full time permanent positions. We have a comprehensive benefits program, Medical, Dental, Vision, 401k, Life Insurance, etc. SBS provides the opportunity to work with the best in the industry on a wide range of cutting edge enterprise technologies in a fast-paced culture that rewards leadership and creative thinkers. If interested in learning more about this opportunity, please send your resume to Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.