Field Services Resource Manager

Job Description

As a Manager of the Complex Support Team you will be responsible to develop and maintain long term technical relationships with customers by supporting day-to-day operating needs during the post commissioning period in order to facilitate future business and/or recurring revenue. You will ensure that the applicable EH&S and department procedures, checklists and documentations are properly followed by site personnel.

Essential Responsibilities:

Lead Field Service Representatives located at key customer locations and/or regions.

Work closely with the Project Manager and Project Team to facilitate a transition from Startup to Warranty Phase.

Develop Maintenance, Sparing and/or end-of-life replacement a plans for process equipment and/or sub-systems.

Coordinate with Sub-Suppliers, Contractors and/or Consultants to address warranty items as applicable.

Assist internal stakeholders in the development of opportunities to generate continuous revenue.

On site assistance during equipment arrival, site readiness, subcontractor scope of work walkthrough, performance test and other critical site visits.

Ensure that customer has appropriately store and maintained equipment, membrane and other equipment supplied by VEOLIA prior to commence commissioning activities.

Support Project Managers on financial and technical reporting during final phases of project, including warranty support.

Provide feedback to Project Team and other internal stakeholders regarding project execution and continuous improvement.

Work closely with Human Resource Managers and peers on the career development of your direct reports.