Join Our Team as a Field Service Technician.
Are you a skilled and customer-focused individual with a passion for technical problem-solving? We're seeking talented Field Service Technicians to join our team and provide exceptional service to our valued clients in Michigan, Illinois, and Indiana. If you thrive in a dynamic environment, enjoy hands-on work, and have a knack for resolving complex technical issues, this opportunity is for you.
Position Summary: As a Field Service Technician, you'll play a crucial role in delivering top-notch service and support to our clients. Our company is a leading provider of superior shot blasting equipment and surface preparation solutions, catering to thousands of customers across a wide range of industries. Join our team and become a key contributor to ensuring our clients receive the highest quality service and maintenance for their equipment.
Primary Duties and Responsibilities:
- On-Site Support: Travel extensively within West Coast to provide installation, maintenance, and repair services for our state-of-the-art shot blasting equipment and surface preparation systems.
- Diagnostic and Troubleshooting: Utilize your technical expertise to diagnose and resolve complex electrical, mechanical, and software-related issues using advanced diagnostic tools and technical manuals.
- Repairs and Upgrades: Perform necessary repairs, replacements, or upgrades to restore equipment functionality and optimize performance, ensuring our clients experience minimal downtime.
- Preventive Maintenance: Conduct routine maintenance activities to proactively identify and address potential issues, prolonging the lifespan and efficiency of our equipment.
- Documentation and Reporting: Maintain accurate records of service activities, including detailed reports on diagnostic findings, repairs performed, and parts used. Communicate findings and recommendations effectively to internal teams and clients.
- Customer Service Excellence: Uphold our commitment to exceptional customer service throughout the entire service process. Manage client expectations, communicate clearly, and promptly resolve any concerns or escalations.
- Knowledge Sharing: Collaborate with internal teams to share knowledge, best practices, and lessons learned, contributing to the continuous improvement of our service delivery and customer satisfaction.
Job Qualifications: Required:
- Education: High school diploma or equivalent. Technical certifications or relevant trade school education is preferred.
- Work Experience: Proven experience as a Field Service Technician or a similar role, ideally within the industrial or manufacturing sector.
- Technical Skills: Proficiency in diagnosing, troubleshooting, and repairing electrical, mechanical, and software-related issues. Familiarity with complex systems and equipment.
- Customer Service: Strong interpersonal and communication skills with a customer-centric approach. Ability to manage client relationships, understand their needs, and provide effective solutions.
- Organizational Skills: Excellent time management skills, ability to prioritize tasks, and work independently in a field service environment.
- Problem-Solving Abilities: Analytical mindset, attention to detail, and the ability to think creatively to resolve complex technical issues.
- Valid Driver's License: Must possess a valid driver's license and have a clean driving record.
- Availability: Willingness to travel extensively within regions, including nights and weekends. This role offers great overtime pay that includes double and triple time.
Preferred:
- Industry Knowledge: Familiarity with shot blasting equipment, surface preparation solutions, or related industrial technologies.
- Certifications: Relevant certifications in areas such as electrical, mechanical, or automation systems.
Physical Requirements: This position requires physical mobility, including standing, walking, and lifting heavy equipment (up to 50 pounds). It also involves working in various environments, including manufacturing facilities and client sites.
Ready to make an impact by providing exceptional field service support for our superior shot blasting equipment and surface preparation solutions?