Field Service Technician with Security Clearance

Field Service Technician for Hill AFB, Utah. Primary duties: -Provide desktop/laptop and some server, IT support for customer; some of the job requirements as listed -Supports computer users with installation of hardware/software and networking components to meet personal computer needs -Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning -resolves issues including contacting and assisting vendors Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment -Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc -Performs new computer configuration and coordinates the workstation upgrade/replacement process -Participates in the deployment of new software platforms -Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete -Verify with the customer that the problem has been resolved and close case
Hardware/software requirements: -Experience with McAfee -MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008 -Candidate must work well in a team environment Have excellent communication skills -Candidate must be a self-motivated. -Have excellent trouble shooting and analytical skills -Excellent knowledge of computer hardware, software, and terminology -Excellent knowledge of computer systems and local area networks Excellent computer skills -Excellent organizational skills minimum 5 years experience in an IT support role High School/GED