Job Summary:
We are seeking a skilled Service Call Technician and Warehouse Assistant to join our team. The ideal candidate will work closely with the shop lead and other team members to deliver exceptional and timely customer service to our Contractors and Homeowners.
Must have some carpentry and/or woodworking experience as in field repairs are the main focus for this position. Some work will take place in our shop, with an emphasis on site visits to address customer concerns in person and complete necessary adjustments and repairs as needed. Interior and entry door experience is a plus.
Responsibilities:
- Travel to customer sites to perform installations, repairs, and maintenance
- Utilize mechanical knowledge to troubleshoot issues and provide solutions
- Operate forklifts and other warehouse equipment as needed
- Fabricate and assemble components using hand and power tools
- Maintain accurate records of work performed and parts used
- Perform onsite service calls as needed to complete field installation and repairs
- Inventory and maintenance of shop tools and other equipment
- Unload product deliveries as they come in as needed
- Assist with weekly unloading of product delivery from manufacturing plant and organize as required
Experience:
- Previous experience in a similar role preferred
- Proficiency in using hand tools, power tools, and forklifts
- Ability to read and interpret technical manuals and schematics
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- At least 3 years Customer Service experience
- Fluency in written and spoken English.
- Some basic computer skills required.
- Attention to Detail
- Willingness to Learn
- Basic tool experience using router, miter saw, table saw, planer, joiner etc.
- Safe and responsible forklift operation
- Must be able to lift a minimum of 50 lbs and stand on concrete for 8 hours a day
- Must have clean MVR and be able to drive company vehicle
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested to meet the ongoing needs of the organization.
This position offers the opportunity to work in a dynamic environment where you can utilize your technical skills to provide exceptional service to our clients. If you have a passion for troubleshooting and enjoy hands-on work, we encourage you to apply for the Field Service Technician/Production Assistant.
Job Type: Full-time
Pay: $25.00 - $30.00 US dlls. per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate: Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)
Experience:
- woodworking or door: 1 year (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
License/Certification:
- Driver's License (Required)
Work Location: On the road