Field Service Technician

Job Description

JOB DETAILS

Position is home office based, preferably residing in Southern Minnesota or Northern/Central Iowa.

Cornerstone Building Brands is seeking a skilled and customer-focused Field Service Technician to join our team. The Field Service Technician will be responsible for performing in-field warranty and service repairs and adjustments on window and door products, ensuring the highest standards of quality, safety, and customer satisfaction. The ideal candidate will have strong technical expertise, excellent communication skills, and a passion for delivering exceptional service through self-management practices and driven motivation.

DUTIES AND RESPONSIBILITIES

Field Support/Site Visits

Manage efficient scheduling and execution of assigned site visits

Perform field repairs, glass replacements, operational adjustments and repairs on windows and doors

Conduct field evaluations and inspections

Communicate outcome and update information in CRM as needed

Provide quality feedback when required

Diagnostic/Technical Support

Manage a weekly assigned office and travel schedule to support a team of Technical Specialists

Help manage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint

Communicate to parties involved as needed to assure customer satisfaction

Update CRM data system with all claim information

Others

Maintain company provided vehicle

Manage parts inventory to improve 1st touch closure rate on site visits

Occasionally travel outside the normal coverage area to support large service projects