Field Service Technician

Field Service Tech

This Jobot Job is hosted by: Crystal McLaughlin
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Salary: $30 - $45 per hour

A bit about us:

Automation and Services Company seeking Field Service Technician.

Why join us?

WE provide a happy work culture for our employees and provide a path of learning and opportunities. Generous Compensation package including 401K, PTO and more.

Job Details

Job Details:

Our organization is in search of a dynamic, highly-skilled, and self-motivated Permanent Field Service Technician. The successful candidate will be an integral part of our service team, responsible for servicing, repairing, maintaining, and installing our sophisticated equipment at various customer sites. This role will provide the opportunity to work with cutting-edge technology while ensuring the highest level of customer satisfaction. The position offers a competitive salary, comprehensive benefits package, and an environment that promotes professional growth and development.

MUST HAVES:

• 2+ years of crane experience OR must be VERY strong with electrical (PLC's / VFD)
• Electro-mechanical aptitude (troubleshooting, maintenance, repairs)
• Comfortable servicing a 3 hour radius

Responsibilities:

1. Perform on-site installation, repair, maintenance, and test tasks at customer sites.
2. Diagnose errors or technical problems and determine appropriate solutions.
3. Provide service and customer support during field visits or dispatches.
4. Produce timely and detailed service reports.
5. Document processes and maintain records of service calls, customer complaints, and actions taken.
6. Cooperate with the technical team and share information across the organization.
7. Comprehend customer requirements and make appropriate recommendations/briefings.
8. Build positive relationships with customers, applying excellent customer care skills.
9. Follow all company's procedures and protocols.
10. Adhere to all safety policies and procedures.

Qualifications:

1. Proven experience as a Field Service Technician with a minimum of 2+ years in troubleshooting and maintenance.
2. Technical degree or certification in Mechanical or Electrical Engineering, or relevant field.
3. Excellent diagnostic and problem-solving skills.
4. Outstanding interpersonal and customer service skills.
5. Ability to manage and prioritize multiple work assignments.
6. Familiarity with mobile tools and applications.
7. Ability to troubleshoot, test, repair, and service technical equipment.
8. Ability to work flexible shifts and adapt to changing work schedules.
9. Valid driver's license.
10. Ability to work independently and resourcefully.

We are looking for a tech-savvy problem solver who can thrive in a fast-paced environment. If you are a dedicated technician who takes pride in providing excellent customer service and maintaining high-quality standards, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.