Field Service Technician

The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Key Duties & Responsibilities:

Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
Continual training of equipment and resources necessary to perform the functions of the department
Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
Dismantle machines and equipment to gain access to and resolve issues
Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
Produce timely and detailed service reports
Monitor work procedures, work schedules, and expedite workflow
Create and submit a completed expense report each month
Assist with office / warehouse needs as time permits

What we Provide:
Mileage Reimbursement
Daily Per Diem
Benefits
Tools Provided
Phone bill Reimbursement
Work laptop provided