Field Service Technician

Job Description

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for the Lakewood, WA area for Cascade Windows. This Technician will preferably have glass glazing experience.

DUTIES AND RESPONSIBILITIES

Responsible for completion of all service requests in assigned territory

Perform field repairs, glass replacements, operational adjustments and repair

Conduct field evaluations and inspections

Provide documentation on work performed for each service call

Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival

Work closely with service scheduler providing feedback on complete and incomplete service requests. Document requirements for follow-up appointments

Assist in the scheduling of follow-up appointments

Provide technical feedback

Document information gathered in the field regarding operational and design deficiencies

Provide recommendations for modifications

Operate 1 ton van in a courteous and safe manner

Maintain parts inventory in assigned service vehicle

Monitor supply levels of parts and materials, restock as needed

Equipment and Tools Provided

Tools, Equipment, PPE

Nextel Phone

Assorted hand and power tools

1-ton Box Van

Glass cup

Steel toed Safety shoes

Uniform Shirts

Safety Gloves and glasses