The Field Services Technician is responsible for the execution of field service work associated with the installation and service of the FlexSteel products. The functional group also supports development of field processes, equipment, and logistical strategies to assure jobs are completed in a cost effective and efficient manner. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual in this position must use initiative and judgment arranging job details to achieve predetermined objectives. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Maintain good, positive communication with clients, supervisors and subordinates are a team player.
- Operate field services activities in a manner that assures a high level of customer satisfaction (internal and external customers)
- Full responsibility for the execution of product installation, service, and maintenance activities. Typical activities to include jobsite evaluation, product installation, and product repair, equipment inventory, keeping up supplies, shipment preparation, equipment maintenance and repair, proper reporting, etc.
- Supply an eyewitness and recorded history of field service events pertinent to the project.
- Supply accurate and complete field documents.
- Ensure all field activities are performed in a safe and efficient manner consistent with all company policies, procedures, and standard practices.
- Comply with all HSEQ regulations with a specific emphasis on proper use of PPE.
- Assist in the design and development of facilities and field equipment best suited to meet customer needs in a safe and cost-effective manner.
- Support the development of field service processes and documentation to assure consistency in the approach and clear communication of best practices.
- Troubleshoot problems in the field and provide solutions as needed.
- Perform other functions, activities, or duties as directed by supervisor.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. - EDUCATION, EXPERIENCE and QUALIFICATIONS
- Associate degree (AA) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Minimum of 1 year manufacturing/construction experience with average experience of 3+ years.
- Licensure and/or experience in the operation of forklifts and other general construction equipment as necessary will be required.
- Ability to work effectively within a team environment including engineers, construction/project managers, general contractors, and construction helpers.
- Ability to speak effectively before groups of customers or employees of organization.
- Results oriented self-driven individual with strong organizational and people skills.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
- Ability to provide training to others at all levels in construction environment.
- Ability to maintain small equipment specifically hydraulics, generators etc.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to work in hot, cold, and direct sunlight conditions in all types of oilfield and construction environments
- Moderate to loud noise consistent with that of oilfield and construction environments.
Disclaimer:
FlexSteel Pipe Technologies is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis protected by applicable discrimination laws.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbents may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly, and clean workplace, using safety precautions, and observing safety rules at all times.