Field Service Representative

Job Purpose

The Field Service Representative provides technical support to HondaJet dealers and customers and supports issue resolution. The Field Service Representative is the liaison between customers, dealers, and Honda Aircraft Company.

Key Accountabilities

1. Conducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues.
2. Reports customer, dealer, and aircraft issues requiring Honda Aircraft Company management visibility and/or action.
3. Provides dealer and customer on-site support, answers technical support questions, resolves customer satisfaction issues, resolves warranty questions, and any other issues that may arise.
4. Submits Field Condition Reports in accordance with Honda Aircraft Company field issue reporting requirements.
5. Works with Honda Aircraft Company Technical Support and Service Engineering to resolve uncommon technical difficulties and to initiate development of approved repair procedures and drawings.
6. Facilitates on-site technical training as required.
7. Assists in promoting and supporting Honda Aircraft Company interests at trade shows and special events as required.
8. Supports audits and compliance of dealer contractual obligations with respect to HondaJet Dealer Agreement and Operations Manual requirements.
9. Travels approximately 40% of the time both domestically and internationally (Please note: Travel may be required under short notice.)
10. Performs routine administrative duties related to timekeeping, office facility, office supplies, job reports, expenses, travel etc.

Qualifications, Experience, and Skills

Education, Work Experience, Certification and/or Licensure:

1. Bachelors' degree from a four year college or university in Business, Aviation Management, or a related technical field is required.
   • At the discretion of management, equivalent years of experience and education/training may be considered in lieu of a degree
2. 7+ years of experience in general aviation is required.
3. Previous directly related work experience in customer support and/or product support is required.
4. Previous experience working with an ERP System (i.e. - SAP) is preferred.
5. FAA A&P license or equivalent civil aviation authority certification is required.

Knowledge, Skills and Abilities:

1. Working technical knowledge of aircraft systems and assemblies is required.
2. Working knowledge of turbine-powered aircraft systems and field support practices is required.
3. Working knowledge and understanding of FARs as they apply to aircraft operations, maintenance and design certification is preferred.
4. Ability to communicate effectively is required.
5. Ability to facilitate resolution to complex technical issues and customer concerns is required.

Working Conditions

Physical Requirements:

1. Incumbents may be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.
2. Incumbents may be required to stand, sit, squat, walk, bend, climb ladders, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
3. Work in a safe and professional manner while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.).
4. Read, hear, speak, and see with no restrictions, as required by job duties.
5. Comprehend and adhere to management directions and/or safety instructions with no restrictions.
6. Effectively communicate in Business English language.
7. Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties.
8. Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50lbs or more during the work shift, with the use of Company provided "reach assistance technology" or "movement assist technology" (fork-lifts, pallet jacks, pulleys, dolly's, robotics reach equipment, people movers etc.), as required by job duties.

The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Duties, responsibilities, and activities may change at any time with or without notice. This document does not constitute a contract between the incumbent and Honda Aircraft Company. (FLSA: EX) 01/07/13