Field Service Representative

Company Description

As part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission.

Job Description

Role:

The Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry test, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.

Main Responsibilities:

• Installs and services chemical feed and water treatment equipment at designated locations;
• Acts as technical consultant and liaison with customer management and technical counterparts;
• Provides service and support to customer sites within territory;
• Provides knowledge/support to the account managers within the region with respect to the company's newest technologies for digitization and chemical feed and control solutions;
• Provides training and information sessions to the account managers on this technology;
• Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis;
• Troubleshoots and repairs pumps, instruments and control panels;
• Calibrates feed pumps, controllers, feed rate charts and maintains log sheets;
• Conducts preventative maintenance on chemical feed pumps, controllers and instrumentation;
• Maintains inventory of spare parts (lube oil, tubing, piping, etc), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis.

Qualifications

Qualifications/Requirements:

• 2 years of laboratory, plant-site or maintenance experience;
• Engineering Degree or 2 years of technical training (college, military, technical/vocational school);
• Familiarity with water treatment processing;
• Strong communications and interpersonal skills, customer service and results oriented with strong analytical skills and business acumen;
• Team player, willing to work independently (after proper training), hands-on, self-motivated, and self-starter;
• Ability to read and interpret instruction manuals, safety manuals, etc ;
• Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio and percentages;

• Valid driver's license and satisfactory driving record;
• Willing to submit to a background investigation (Motor vehicle record, criminal, education and prior employment), physical evaluation and drug screen;
• Unrestricted authorization to work;
• Ability and willingness to travel within the Region as required to support the customers;
• Ability and willingness to work in range of environments to include but not limited to refineries, industrial facilities, manufacturing facilities, and power industry facilities;
• Must be willing to work in heavy industrial settings (steel/refining etc).

Additional Information

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.