Field Service Rep

Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services (BGS) is seeking an Experienced Field Service Representative to support the C-17 Aircraft at Altus Air Force Base (AFB), Oklahoma. Position Responsibilities: Provide on-site C-17 company representation and technical support on C-17 avionics systems to the US Air Force at Altus AFB in Oklahoma in conjunction with the C-17 Globe master Integrated Sustainment Program (GISP) contract.
Utilize multi-disciplined technical expertise and company knowledge to assist the customer.
Sustain a high level of proficiency in the operation and maintenance of company product by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction. Understand customer expectations and assist the customer in interpreting and using support data and documents and provide technical on-the-job training.
Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.
Provide technical field support for the C-17 on avionics systems to include communication/navigation and guidance & control systems. Perform troubleshooting procedures for avionics systems to the customer. Resolve maintenance and operational issues.
Interpret technical documents and monitors product performances. Develop and conduct ad hoc training on avionics systems topics.
Analyze technical data and evaluate maintenance procedures.
Requires the ability to work independently in a demanding, on-call, 24 hour per day operational environment.
Must be willing to work any shift, weekends or on call as required. Requires proficiency working in a multi-disciplined environment to include but not limited to C-17 Avionics, Flight Controls, Electrical systems, and radar.
Must be willing to travel to other US and foreign operating locations to assist with the customer's mission and maintenance demands as well as the recovery of disabled aircraft. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space, and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at Altus AFB, OK. This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) Basic Qualifications (Required Skills/Experience): Minimum 5 years of experience maintaining and troubleshooting C-17A aircraft. 3+ years of knowledge/understanding of mechanical, environmental, avionics and flight control systems, and electrical/electronic systems. Must be able to function in a demanding on-call, around the clock operational environment.
Travel to other operating locations to assist with operations, maintenance, and recovery of aircraft will be required.
Willing to work any shift. Preferred Qualifications (Desired Skills/Experience): Prefer previous military experience or extensive familiarity with military operations and written maintenance procedures.
Experience with C-17 field or depot is preferred
Production Superintendent Experience is desired.
Extensive experience using maintenance data collection and analysis (G081) is desired.
Extensive knowledge of C-17 Interactive Electronic Technical Manual (IETM) is desired. Typical Education/ Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years of related work experience or an equivalent combination of education and experience (e.g. Master+4 years of related work experience, 10 years of related work experience, etc.). Relocation:
This position offers relocation based on candidate eligibility. Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Shift: This position is for 1st shift. At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $74,800 - $101,200. Applications for this position will be accepted through May 30, 2024. Export Control Requirements: U.S. Government Export Control Status: If the successful candidate is not a "U.S. Person" (as defined by 22 C.F.R. 120.15 "U.S. Person" includes U.S. citizens, lawful permanent residents, refugees, or asylees) and the position requires access to export-controlled data, an appropriate export authorization by the U.S. Government may be required prior to such access. Employment, and the continuity of employment of non-U.S. persons, is contingent upon the company's ability to secure and maintain the necessary export control authorization. Export Control Details: US based job, US Person not required Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.