Field Service Manager

Job Description

The Field Service Manager is responsible for timely and successful customer interaction regarding job site issues and concerns. They drive Customer Experience best practices across the Shelter teams. They conduct thorough research to understand the exact needs of our customers and ensure efficient services are being offered.

DUTIES AND RESPONSIBILITIES

Lead our Components and Retail Direct Claims team, where you'll be at the forefront of training, implementing procedures, and overseeing various management functions within our dedicated group

Manage resolution for Paint Warranty claims

Lead CRM automation for Field Services

Implement structure for FS support with Components and Retail Direct teams

Make recommendations and design policies that will reduce the costs and improve the efficiency of the services offered by the FS teams

Develop relationships with internal and external customers

Travel with Sales team to develop relationships with our customers and implement best practices

Represent organization in Professional groups (MBMA, IAS, AWS CWB )

Represent Field Services in Cornerstone Building Brands organizational management