Ametek, Inc.
Field Service Engineer - Rochester NY
About Us:
At AMETEK, we don't just manufacture market-leading electronic instruments and electromechanical devices - we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.
Job Summary:
AMETEK Power Instruments is seeking a Field Service Engineer to offer aftermarket support for our Electronic Instruments used in the electric utility and industrial markets.
The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the assigned products both on and off a customer's site by performing repairs, calibration, and maintenance.
Key Responsibilities:
- Provide technical support for Power Instruments products via phone, email, video conference and on-site service.
- Set up and test products to duplicate and verify customer reported issues
- Document product defects and liaise with product management, engineering and the customer
- Provide customers with quotations for spare parts, repairs, upgrades, field service and training
- Travel to customer sites and perform installation, commissioning and training on all products
- Generate field service reports
- Create training material for assigned products
- Generate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findings
- Repair and calibrate equipment as needed
- Construction of service test fixtures
- Assist the sales and product management teams with customer presentations and demonstrations
- Provide backup support for the sales application team on technical specification review and generation of product quotes
- Enter and process spare parts and field service orders
- Other service related duties as required
Minimum Qualifications:
- Associate Degree, Electronics with 3-5 or more years' experience servicing industrial electric equipment such as meters as well as trouble shooting
- Understanding of and ability to use trigonometry and algebra to solve problems
- Ability to read and interpret schematic diagrams
- Understanding of various communication topologies and protocols; Ethernet, RS-232, RS-485, Dial-up Modem
- Strong user of MS Excel as a data analysis tool; formula writing
- Ability to configure PC hardware/software for Ethernet and Serial communication
Desired Qualifications:
- Bachelor's degree, Electrical Engineering or Electrical Engineering Technology preferred
- Strong written and verbal communication skills
- Desire to learn and understand how things work
- Organized and detail oriented
- Self-motivated requiring minimal direction
- Strong aptitude for problem solving
What's in It for You:
- Competitive compensation, holiday pay, and paid time off
- Great benefits package that includes health, vision, and dental insurance
- 401(k), plus matching
- Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
- Employee referral program
- Tuition reimbursement program
- Employee assistance program
- Exciting, fast-paced environment where you could make a true impact
- Opportunities for career advancement within our business unit and across all other AMETEK business entities
Additional Details:
Up to 25% - 50% travel may be required:
Location Information:
This position is located in Rochester, NY, the headquarters for AMETEK Power Instruments
Rochester will allow you to experience the four seasons. The city has multiple parks and more than 100 miles of trails. You can bike, hike, paddleboard, fish, ski, snowboard, and snow shoe - there are activities for everyone all year long. Rochester is home to the Strong National Museum of Play which offers interactive exhibits that provide entertainment and nostalgia for attendees of all ages. There are also options to visit a photography museum, listen to live music, walk around public markets and the historic Erie Canal, relax at the botanic gardens, visit the beach, take a lighthouse tour, attend a lilac festival, the annual jazz festival and explore a planetarium. No matter the weather, you'll be able to entertain the whole family.
To learn more about our company and our job opportunities, visit us at:
To learn more about the business unit you'll be joining, visit us at: