Field Service Engineer

Job Description

The Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality control, and writing test files for instrumentation. This position requires travelling on short notice and providing exceptional technical support to customers including installation, troubleshooting, testing, and repairing issues with hardware, software, or reagents.

Essential Duties & Responsibilities

Receive, QC and prepare instruments for shipment

Verify proper functioning of instruments

Verify proper functioning of test kit systems on instruments

Write test files using different software systems

Provide technical assistance to customers for hardware, software, and reagents via telephone and in-person communication

Recognize and communicate product issues, complaints, improvements, and resolutions

Document call contacts and assist with technical training of customers

Install diagnostics instruments into customer laboratories

Test reagents in customer laboratories on new and existing diagnostics instrumentation

Train customers

Provide on-site troubleshooting, repair and preventative maintenance

Assist customers with meeting their regulatory and verification requirements

Present product & technical information

Non-Essential Duties & Responsibilities

Maintain cleanliness of laboratory and equipment as needed

Assist with kit assembly when needed