Field Service Engineer

Job Description

Primary Objective: To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site. Learns and applies MTS technology and business.

Major Areas of Accountability:

Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.

Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.

Performs calibrations relevant to assigned customer base independently.

Coordinates and conducts installation and maintenance activities.

Implements the operational requirements of the MTS Corporate and Field Service Quality System.

Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.

Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.

Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).

Maintains current knowledge and training in MTS technology and products.

Other duties and special projects as assigned.