Field Service Engineer Customer Support

Akron, Ohio

JDP Search Group
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Do you have a knack for diagnosing and repairing complex heavy machinery? Are you passionate about providing exceptional customer service? As a customer facing troubleshooting at our company, you'll get to do what you love - keeping client construction and mining equipment in top operating condition.




Your core responsibilities will include:




- Performing diagnostic tests, repairs, and preventative maintenance on drill rig hydraulic, electrical, and mechanical systems. Your expertise will keep rigs running safely and efficiently.




- Providing on-site and in-house heavy equipment repair services. Our fully-equipped service trucks will be your mobile workshops.




- Communicating with customers to understand their needs and explain repair procedures. You'll build trust through your technical knowledge and friendly approach.




- Maintaining detailed work orders and inventory controls. Attention to detail is vital in our business.




- Operating forklifts, cranes, and other machinery to load/unload equipment. We'll ensure you have all the tools and training needed to work safely.




Your keys to success :




- 2+ years experience repairing heavy construction/drilling equipment. You understand these complex machines inside and out.




- A customer-focused mindset. You enjoy collaborating with clients to solve problems.




- Strong analytical and troubleshooting skills. You can systematically diagnose issues.




- Excellent communication skills. You explain technical details in an easy-to-understand manner.




- The ability to work independently and on a team.




We provide a collaborative, safety-focused work environment plus opportunities for training and growth. Apply today.


Date Posted: 05 May 2024
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