Field Engineer

Our client, a leading software company, is seeking a Field Engineer to join their team. As a Field Engineer, you will be part of the Technical Implementation team. The ideal candidate will have great communication skills, be a continuous learner, and have a desire to assist others which will align successfully in the organization. Job Title: Field Engineer Location: Indianapolis, IN What's the Job?
•   Provide clients timely and professional system installation and maintenance services on-site and remotely
•   Understand and commit to following Technical Operations processes, system documentation, and meeting Service Level Agreements (SLAs), and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
•   Collaborate with project management and customer experience team to coordinate scheduling, work portfolio process, barriers, and efficiency opportunities
•   Collaborate with Sales, Solutions Engineering, and Sales Engineering to evaluate pre-sale design, provide sales solution selling support, and validate quotes for accuracy
•   Leverage strong working relationships with internal Project Managers to ensure client project risk management and timely client installations and support
•   Highly responsive to customer needs with a sincere desire to help others
•   Develop and maintain excellent customer relationships that lead to referrals based on professionalism, service quality, and technical knowledge
•   Coordinate with Technical Support and Implementation teams to provide troubleshooting and client engagement support What's Needed?
•   Experience with multi-platform Windows O/S required.
•   Solid analytical/cognitive skills able to troubleshoot complex technical problems.
•   Certification in relevant IT products/technologies (NICE or other telephony systems), CompTIA (A+, Network+, Server + and Security+ certifications and/or Microsoft Certified IT Professional (MCITP), CCNA highly desired
•   Active Directory and Exchange preferred
•   Experience using ITSM Ticketing Tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents)
•   Excellent problem solving and communication skills
•   Must be able to spend long periods of time on ladder for wiring/cabling required during installations and repairs
•   Must be able to routinely lift 70 lbs of computer equipment during installations and repair
•   Bachelor's Degree in a technical or business-related field (Computer Science, Mathematics, Engineering, Business Administration preferred)
•   Ability to travel as necessary, up to 60% What's in it for me?
•   Great culture.
•   Named a 2023 SBDC Small Business of the Year Award Winner
•   Recognized by the Indiana Tech community as a 2023 MIRA award nominee in the Exceptional Employer category If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you. About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.