Field Engineer 4

Job Title: Field Engineer 4

Location: WEST BOYLSTON, Massachusetts - Onsite

About the company

Cogent Infotech is at the forefront of innovation in IT services and consulting, helping 150+ government and 70+ commercial clients across the USA transform their businesses through technological excellence. We offer a broad spectrum of services across industries, powered by a global workforce that fosters diversity, creativity, and technical expertise.

Job Summary

We are seeking highly skilled and motivated Field Engineers who will be responsible for delivering technical support, conducting installations, and performing repairs and maintenance of IT equipment at client sites. This role requires a blend of technical prowess, customer service excellence, and the ability to work independently in various environments.

Job Description:

Key Responsibilities:

PLS Support for calls such as Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment

Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script

Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.

You will also perform other non-troubleshooting duties.

May perform routine installs, moves, adds and changes as part of a directed team, including:

Complex desktop and laptop break fix work

Whole unit replacement

Simple desktop printer fixes

Load software with a script

Required Skills and Experience

DELL Desktop PC, Install/Support, Expert

A+ Certification

Other Key Information

Weekly Mileage: 250 - 350

Driving/Non driving- Driving

Contract Type: Contract (Possibility for extension)

How to Apply:

Interested candidates are invited to submit their application, including a resume in MS Word (.doc, .docx) format only, highlighting their qualifications and why they are a good fit for the role.

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.