Field Engineer 3

Job Title: Field Engineer 3

Duration: 9 months

Location : Tarrytown, New York 10591

Pay Rate: $21.43-$25.00

JOB DESCRIPTION

Non-Driving Role

Work Schedule: 10am to 7pm / 40 hours per week

2-3 years of technical experience is fine.

Strong customer service skills preferred

Pre-screen

Have you ever worked for client as a contractor or FTE?

How many years' experience do you have with Windows 7?

How many years' experience do you have with Lenovo Hardware?

How many years' experience do you have with Apple?

How many years' experience do you have with Troubleshooting?

How many years' experience do you have with Software Installs?

How many years' experience do you have with Networking?

Will your candidate meet these qualifications by the start date?

Summary:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

This is a journeyman position for the typical desk side support technician.

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Supports Core, server products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system