Field Engineer 3

JOB DESCRIPTION
This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service

Bill Rate MUST be listed at the top of EVERY RESUME along with any Pre-screen Questions or it will be rejected. Also include the following:

Requested Bill Rate
Candidate's Current City/State
Candidates Citizenship Status
Has the candidate worked for as a contractor or employee in the past?
FG Job Posting ID:UIS2JP(phone number removed)
Job Class: FE 3
Bill Rate: -
Minimum Pay Rate: -

Rate Range Chart:

End Client: Regeneron

Open Positions:1

Vaccination Required: No

Us Citizenship Required: No

Non-Driving Role

Work Schedule: 10am to 7pm / 40 hours per week

Work Address: 777 Old Saw Mill Rd Tarrytown, NY 10591
2-3 years of technical experience is fine.

Strong customer service skills preferred

Prescreen Questions: List at the top of every resume with BR

Are you at least 18 years of age?
Have you ever worked for as a contractor or FTE?
How many years experience do you have with Windows 7?
How many years experience do you have with Lenovo Hardware?
How many years experience do you have with Apple?
How many years experience do you have with Troubleshooting?
How many years experience do you have with Software Installs?
How many years experience do you have with Networking?
Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?
Summary:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system