Field Engineer 2

Computer Field Technician Needed - Chicago, IL

Job Details:

Job Class: FE 2

Work Location: Chicago, IL 60607

Driving/Non-Driving: Non-Driving

Duration: Temp to Perm

Minimum Experience: 1 years and must be reflected on resume

Job Description:

As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.

When in support of ITO engagements, you will be recognized as desk side support specialist.

You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.

You may function as a team or on-site leader as necessary.

You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

May function as team or site leader providing direction to other technicians

Performs server and storage break and fix.

Provides support for Enterprise products, such as Dell ESFDesk side support specialist

Provides support for enterprise storage products

Supports Networking products - including Cisco certification requirements

Provides support for Payment systems products and core-CMOS products

May have project management responsibilities for smaller projects

Possesses other, high skilled, specialized technical skills.

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Installs and maintains PCs and associated software, networks, servers and peripherals

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system