Field Engineer 2

FIELD TECHNICIANS WANTED - CHICAGO, IL

Job Details

Job Class: Field Engineer 2

Work Location: Chicago, IL 60607

Driving/Non-Driving: Non-Driving

Duration: Temp to Perm for right candidate

Minimum Experience:

2 years and must be reflected on resume

Break fix repair of Industry standard enterprise level servers

Deskside Support

Desktop/Laptop Repair

Job Description:

As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing, and maintaining High-end proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products

When in support of ITO engagements, you will be recognized as desk side support specialist

You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools

You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers

You may function as a team or on-site leader as necessary

You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

May function as team or site leader providing direction to other technicians

Performs server and storage break and fix.

Provides support for Enterprise products, such as Dell ESFDesk side support specialist

Provides support for enterprise storage products

Supports Networking products - including Cisco certification requirements

Provides support for Payment systems products and core-CMOS products

May have project management responsibilities for smaller projects

Possesses other, high skilled, specialized technical skills.

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Installs and maintains PCs and associated software, networks, servers and peripherals

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system