Field Community Health Worker

Must reside in Collier County

The Field Community Health Worker, (Care Management Support Professional 1), builds visibility and credibility of Humana's products and services throughout the community via chats, posts, and interactions. The individual in this role engages new community members and strategizes methods to scale communities and drive connections among all community members. The Community Health Worker understands professional concepts and standards, regulations, strategies, and operating standards. This individual makes decisions about their own work approach and priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs
Conduct in-person non-clinical assessments to understand enrollee care needs, preferences, and socioeconomic barriers, and evaluate the home environment as needed
Work collaboratively with other Humana associates as a member of Humana's Care Management Support teams
Serve as a member of enrollee multi-disciplinary care teams (MDT) as requested
Assist enrollees with scheduling physical health and behavioral health office visits and addressing barriers to appointment attendance
Assess enrollee barriers to healthy living and accessing healthcare services and arrange necessary social services and supports
Act as an enrollee advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested
Locate enrollees when they miss appointments to determine the reason and problem-solve to address barriers to care
Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence
Support enrollee self-management through the provision of culturally-appropriate health education and coaching
Serve as a key knowledge source for community services and information for enrollees and other Humana associates
Attend Humana community events with the Community Engagement team as requested to connect with enrollees and provide education on case management services
Build and maintain relationships with providers and community resources to support enrollee identification and referrals

Required Qualifications
Minimum 3 years of field experience conducting provider facility and home visits such as case management, discharge planning, crisis intervention and member education for pediatric through geriatric acute care
Knowledge of and ability to navigate community resources
Experience working with people who have SDoH challenges
Become a Certified Community Health Worker (CHW) within 18-months from hire date
Proficient with MS Office, navigating multiple systems and platforms and general technical skills to troubleshoot and resolve within a remote environment.
Ability to manage multiple priorities in a fast-paced environment

Additional Information

Workstyle: Field Based role

Locations: Collier County, FL

Schedule: Monday through Friday 8:00-5:00 PM Eastern

Travel: 80% travel, or 4 days weekly

Job Type: Full-time

Pay: $21.25 - $26.63 per hour

Expected hours: No less than 40 per week

Benefits:
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday

Application Question(s):
REQUIRED - Are you a Certified Community Health Worker (CHW), or are you willing to obtain the CHW certification? Yes or No (Please Answer)

License/Certification:
Driver's License (Preferred)

Ability to Commute:
Collier County, FL (Required)

Willingness to travel:
75% (Preferred)

Work Location: In person