Federal IT Call Center Technician

Federal IT Call Center Technician needed for a full-time opportunity with SOC's client to work in Manassas, VA. Active Top Secret/SCI with Full Scope Polygraph is required. Responsibilities Ability to effectively communicate and answer customer inquiries. Provide exceptional customer service and resolutions in a time-efficient manner. Excellent problem-solving skills. Active listening and strong communication skills. Ability to adapt and work well in a call center environment. Resolve customer challenges and provide accurate and definitive information Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create solutions for customer. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. Act as a consultant in service delivery business, technology, industry or specific application. Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents. Knowledge and Skills Direct, call center experience, 2+ years. Fluent in English, both written and verbal. Technologically savvy, excellent use of systems. Quick learner. Excellent communication skills, verbal and written. Experience with ServiceNow, Nlyte and Jira a big plus In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications. Education and Experience Required: US Citizen, TS/SCI Security Clearance with Full Scope Poly Required Bachelors degree preferred or Associate degree holder (technical field) 2-3+ years working experience in related fields preferred. High School Diploma required. Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation, and d rug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.