Expert Programs Senior Delivery Manager

Job Description

Company

Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

The Expert Programs team develops and delivers the Certified Technical Architect and Certified Master Architect programs, the pinnacle of ServiceNow's certification offerings. These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect, a trusted technical advisor and valued partner who has mastered strategy, design, architecture and governance.

Role

The Senior Delivery Manager - Expert Programs owns the coordination and management of the Certified Architect programs offered by ServiceNow. Expert Programs Delivery Managers take a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a world-class learning experience. This role requires a deep understanding of the ServiceNow architect persona. Delivery Managers use their experience and expertise to guide learners to discover creative and scalable solutions that achieve superior outcomes. This requires professionals who are agile, creative, have exceptional organizational and program management skills, and who demonstrate confidence and command engagement.

What you get to do in this role:

Serve as the Delivery Manager for ServiceNow's Expert Programs, including the Certified Technical Architect or Certified Master Architect programs which includes, but is not limited to:

o Assessing and approving program candidates

o Managing participation and student progress

o Leading or directing discussions towards program objectives

o Evaluating student progress and providing effective coaching as needed

o Recruiting Final Board Exam or Capstone panelists/reviewers

o Reviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvements

Provide effective, objective, behavior-based coaching to expediate student growth

Review and approve or reject maintenance points for CMA alumni

Gather, assess and report on program metrics

Coordinate with and market to internal experts and stakeholders

Work with the content creation team in creating effective and engaging materials to meet learning objectives

Identify opportunities for improvement and drive improvement initiatives to completion

Contribute to the creation of educational content for Expert Programs Alumni

Support the professional development of others through means of mentoring

Ensure equity, fairness, and inclusivity for all programs

EEOE Statement Section

ServiceNow's EEOE statement is automatically added to each U.S. based job description