Seeking a leader that possesses the natural desire to make a difference in the lives of others each day. Now accepting applications for an Executive Director at Marsh's Edge, our premier Retirement Community in St. Simons Island, GA. Must have strong background in the industry with a proven track record. As the overall leader of the community, you will be instrumental in leading other department heads and staff members in providing exceptional service to our residents. You will play a vital role in overseeing Independent Living, Dining Services, Facilities Services, Sales and Activities/Wellness. Superior customer service skills required. Sales/Marketing and hospitality experience a plus. If you are a self-motivated, results-driven, experienced professional with exceptional skills, we want to talk to you. 3+ years' experience in senior living/senior care/hospitality management preferred.
POSITION SUMMARY: Leads and directs the community to create and maintain a vibrant and engaging living environment for Senior Living Communities residents and a great place to work for Team Members. Sets a leadership example for others to follow and oversees day to day business operations to ensure exceptional quality and service, sustained resident satisfaction and Team Member engagement, operational efficiency, and strong financial result.
ESSENTIAL FUNCTIONS:
• Attracts, retains, coaches, motivates and leads a high-performance management team who collectively directs day to day operations of the community; holds the team accountable for meeting performance objectives.
• Develops and monitors the community's annual operating budget and business plan; leads the Executive Team in the execution of both, ensuring achievement of financial targets, quality standards, resident satisfaction and Team Member engagement.
• Serves as the Chief Sales Officer for the community; leads and directs activities of the sales team to ensure effective lead management, execution of the marketing plan and achievement of occupancy goals.
• Partners with Directors to ensure that service delivery in each department is consistent with Senior Living Communities standards and applicable regulations.
• Establishes and maintains effective communication strategies throughout the community, ensuring timely and effective sharing of information and a culture of openness.
• Leads and participates in the planning and execution of effective orientation for new Team Members and ongoing learning and development of Team Members through in-services and other training programs.
• Participates in family and resident communications to ensure strong relationships and open exchange of information; holds staff accountable for proactive, positive communications with residents and their families.
• Establishes and implements safety protocols in the community; sets a strong example and holds Team Members accountable for practicing a culture of safety.
• Continuously monitors the building, grounds, and surrounding areas to ensure that the community is a safe, clean and attractive living environment for Senior Living Communities residents and presents an exceptional impression for guests.
• Supervisory responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; evaluating performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
• Serves on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.
• Stays abreast of trends and best practices throughout the senior living industry and of current events and conditions in the local market; keeps management appropriately informed.
• Oversees the effective operation of healthcare, where applicable.
• Ensures compliance with Federal, State, and local regulations and Senior Living Communities' mission policies, procedures and standards.
• Effectively administers and participates in Senior Living Communities' "Manager on Duty" program.
• Participates in and attends all in-service training and education programs as scheduled.
• Other duties as assigned.