ETS Analyst V

Overview

To compile, research, analyze and document data, requirements, workflow/ processes, functionality and or controls for respective ISD group. To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. Applies extensive and diversified knowledge of principles and practices in broad areas of assignments and relates fields. Work on the most complex, high impact projects. Serve as technical specialist or advisor to the respective group. Technical Compliance Risk: Development, implementation, maintenance, and adherence to the organization's IT compliance policies, standards, processes and processes to assess, monitor, report and escalate compliance related issues.

Responsibilities

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
Interpret results of analysis; present recommendations, including alternatives and implications
Collaborate with other business units to analyze and improve processing procedures and resolve problems
Analyze changes in policies, procedures and products; determine the impact on the group functions
Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
Ensure clear, concise and effective communication of material
Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied
Monitor and analyze key performance indicators, and establish processes and methodologies for preventative
Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products
Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
Analyze information to produce analytically-driven inferences and hypotheses to generate actionable recommendations
Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
Provide input into best practices for the respective area
Provide regular feedback to employees and input to the PAR process
Ensure compliance with Navy Federal Credit Union ISD standards and best practices
Performs other related duties as assigned

Qualifications

Extensive experience in IT solution creation and delivery with increased business intelligence
Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects
Extensive experience in leading, guiding & mentoring others
Ability to work independently and in a team environment
Extensive experience in translating business requirements into technical solutions
Expert skill maintaining accuracy with attention to detail and meeting deadlines
Expert research, analytical, and problem solving skills
Advanced organizational, planning and time management skills
Expert skill communicating with all levels within an organization
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Advanced relationship building, negotiation and facilitation skills
Expert skill exercising initiative and using good judgment to make sound decisions
Advanced verbal and written communication skills
Expert skill analyzing and organizing problems or work processes for technical solutions
Bachelor's Degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience

Desired Qualifications

Knowledge of Navy Federal's services, products and functions
Experience working in an IT environment
Knowledge of Navy Federal business processes and applications

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA Heritage Oaks Drive Pensacola, FL Security Drive Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For

• Computerworld Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.