The Telecommunications & Service Associate is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Telecommunications & Service Associate, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.
Responsibilities of the Telecommunications & Service Associate:
- Provide pertinent product and service information to customers
- Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
- Develop and build relationships with new customers
- Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
- Overcome objections respectfully and professionally
- Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
- Attend daily meetings and Telecommunications & Service Associate training sessions to build upon product knowledge, learn new customer service tactics, and stay up to date on available promotions