Enterprise Systems Specialist

Position Summary:

This is a highly visible role that ensures that enterprise systems (ERP, CRM, payroll/HRIS, time and attendance, asset management, job costing) are meeting business needs. It requires someone that can wear many hats: analyst, developer, data wrangler, and all-around problem solver. A blend of technical, financial and strong communication skills will be necessary to complete tasks and interact with staff across a geographically dispersed organization. This role requires using effective communication to work closely with employees in the business. Candidates should be effective at multi-tasking and prioritizing their activities.

Overall Responsibilities

Support

Respond to, prioritize, and resolve various end user submitted requests with a strong sense of urgency due to the critical nature of our financial systems

Monitor various systems/integrations, resolve issues, and reconciling differences

Collaborate and work closely with end users, business stakeholders, and other IT staff to solve complex problems.

Administer

Ensure end users have appropriate security access and roles

Track planned system upgrades and develop an approach to test and implement changes

Ensure data integrity within systems, integrations, and reports

Assist in audits of existing IT controls in our financial systems

Build, Enhance, and Automate

Design, test, and implement system improvements, reports, and integration data flows

Maintain documentation related to the systems including administrative procedures, configurations, and end user guides

Assist in researching and evaluating new solutions

Empower

Train new and existing end users on system capabilities

Facilitate organizational change assisting with the adoption of new processes.

Advertise the capabilities of our systems to the business conveying an understanding of why these systems

Our Technologies and Tools

Cloud-based enterprise systems including NetSuite (ERP), NetSuite (NSPB), UKG (HR/payroll), Concur (T&E), Asset Insider (CAPEX) and Aspire (CRM and job costing). Use the tools within these systems to maintain and administer:

User access and security

Business automations and workflows

Role-based dashboards

Searches, reports, and analytics

Integration management and orchestration using cloud-based systems such as Informatica, Microsoft Power Automate, and Microsoft Azure Data Factory. Connect and transfer data to/from systems using the most effective technique available such as:

Export/Import automation

Web services (i.e., SOAP, REST)

No-code and low-code application development using Microsoft's cloud-based Power Platform and Excel

Data warehouse built on Microsoft Azure SQL

Business Intelligence reports and dashboards using Microsoft Power BI and Cognos

Myriad of Excel spreadsheets that pull data from the above solutions

Requirements

Experience in finance or accounting is desired

Customer Service Skills, including proactive communication and documentation

Ability to foster a consistent integrative and cohesive system approach to support geographically dispersed end users

Strong curiosity to delve into root cause analysis with ability to conceive and implement effective process improvements/solutions

Ability to work independently as well as be part of a small, focused team

Manage multiple, simultaneous projects and tasks

Understanding of databases, data integration, imports, exports (i.e., SQL, Excel)

Proficient in reporting across multiple platforms and systems

Familiar with more advanced features in Excel (External Data, Macros, Pivot Tables)

Benefits

Besides the great team environment, we also have a strong benefits package for our team members:

Team based profit sharing program

401K for all employees with 3.5% company match

Medical, dental, and vision coverage

Paid Time Off Policy + 9 corporate holidays

Formal training and development program