End User Support Engineer
Coppell, Texas
SNI Technology is seeking skilled End User Support Engineers to join our team in Coppell, Texas. This position is contract to hire.
Responsibilities:
- Delivering white glove customer service, ensuring user IT needs are met efficiently and effectively.
- Utilizing ServiceNow for IT ticketing and issue resolution.
- Managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, and SharePoint.
- Configuring and managing devices using Microsoft Intune, ensuring compliance and security.
- Administering Active Directory and performing Admin Center tasks as required.
- Deploying new machines and hardware peripherals, ensuring proper setup and functionality.
- Setting up and configuring desks for new employees, including equipment setup and connectivity.
- Shipping equipment to various locations as needed, ensuring timely delivery and tracking.
- Reporting to a remote Help Desk manager on a daily basis.
Requirements:
- Bachelor's degree from a four-year college or university; or one-to-two years related experience and/or training; or equivalent combination of education and experience.
- 2+ years in an IT Support position.
- Experience using ServiceNow for ticket management and resolution.
- Strong knowledge of Microsoft 365 applications and services, including cloud-based services.
- Familiarity with Microsoft Intune for device management, including policies and configurations.
- Experience with Active Directory administration, user management, and group policies.
- Ability to deploy hardware and set up desks efficiently, ensuring optimal functionality.
- Excellent communication skills and the ability to work autonomously.
Schedule: Monday - Friday, 9am - 6pm