Empower Software Support Administrator

Job Description

Performs various training tasks in support of Biochemistry (BCHEM) Empower Software support and training of HPLC and Capillary Electrophoresis techniques. Assist Empower Support Lead in evaluation of Empower reports and project setup. Main point person for in-lab training of all HPLC and Capillary Electrophoresis instrumentation setup and operation. Main point of contact to answer instrument setup for new analysts and best practice routines for HPLC systems and Capillary Electrophoresis Systems. Subject matter expert (SME) in chromatography and electrophoretic issues, Assists Empower Lead in development and refining of training materials. Works closely with training administration to schedule and execute new analyst HPLC and CE training when needed. Develop additional resources for analysts to use during instrument setup and testing.

Essential Duties and Responsibilities:

Applies GMP/GLP in all areas of responsibility, as appropriate

Applies the highest quality standard in all areas of responsibility

Demonstrates and promotes the company vision

Demonstrates strong client service skills, teamwork, and collaboration

Proactively plans and multitasks to maximize productivity

Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration

Regular attendance and punctuality

Participates in training curriculum development and application

Communicates effectively with client staff members

Conducts all activities in a safe and efficient manner

Performs other duties as assigned