Eligibility Specialist

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.

Career Team is looking to hire Eligibility Specialists that will perform professional work providing eligibility services to build cases in our WIOA Program reporting to the Program Advisor. The Eligibility Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition.

Your Impact on Career Team's Success:

Provide information about workforce services
Process screenings and applications to determine eligibility for customers in East Texas
Enters data from source documents into case management system and document storage system. Maintains database by entering new and updated customer information
Processes customer documents by reviewing data for deficiencies
Resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution
Acquire and maintain ongoing programmatic competency to ensure compliant management of cases
Accurately document customer interactions through well-written case notes
Ensure that case files meet or exceed programmatic requirement
Maintains operations by following policies and procedures
Working knowledge of office equipment, computer software and computer hardware
Work as part of a team in order to achieve a common goal

To Qualify for the Role, the Ideal Qualifications Include:

Ability to serve as a role model to customers and motivate them towards achieving goals;
Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook).
Ability to meet and/or exceed set goals and objectives
Excellent interpersonal, time management, customer service, organizational skills and communication skills, both oral and written required
Two years of work experience combining elements of training, customer service, working with culturally-diverse customer base with the ability to be culturally sensitive

Hourly Wage: $18/hour

As a part of the overall compensation, Career Team also offers a competitive package including a 401k with a company match, medical, dental, vision, disability insurance and supplemental insurance.

Employment Type: Full time, non-exempt

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.