EHR Technical Lead

Pay Range: $41.83 - $53.45 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more. The EHR Technical Lead will be responsible for managing and supporting the Virtualization, Storage, Active Directory, Database, Backup, and Server environment in support of the Electronic Health Record. The successful candidate must be able to work independently and as a member of a multi-disciplinary team. Being able to learn new technologies quickly and adapt to new ideas and new methodologies is a must. This position is expected to participate in the critical system support structure with other IT departments. The EHR Technical Lead has a shared leadership responsibility regarding coordinating technical standards and activities in support of the EHR and is expected to function with a very high degree of autonomy and self-direction once assigned work. Key Essential Functions and Accountabilities of the Job Support the technical environment for the EHR, to include the following: Virtualization using Nutanix AHV Disaster Recovery using both High Availability and Backup/Restore technology. Active Directory and Group Policy Windows Server and IIS Databases, to include Microsoft SQL Server, Postgres Executes project-related tasks. Maintains detailed and accurate system documentation as related to EHR technical configurations, standard processes/procedures, and knowledgebase of problem resolution steps. Participates and engages and occasionally leads in team meetings, team building activities, and other opportunities to strengthen the department. Actively maintains education and cross-training on IT Infrastructure areas of expertise. Participate actively in the Systems Administration team for cross training purposes. Prepares, leads, and attends training when available and appropriate. Develop and maintain standards for the EHR technical environment and create documentation for processes and procedures. Develop automation using PowerShell to streamline and improve processes. Troubleshoot and resolve hardware, software, and networking issues as they arise. Monitor system performance and work to optimize the environment to ensure high levels of user productivity. Excellent communication and interpersonal skills, professional business manner and ability to interact with people of differing professional levels. Assists management in identifying opportunities for process improvement within the department. Occasional after hours work when needed, which can include weekends, holidays, or non-standard business hours. Position requires frequent travel to locations in Southeast Alaska. Education, Certifications, and Licenses Required High School Diploma and demonstrates the knowledge, skill, and ability to perform the key responsibilities of the position. BS in Information Systems or related field preferred. Microsoft MCSA / MCSE or equivalent preferred. Experience Required 8-10 years' work experience managing Windows systems. Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of several of the following: AD/LDAP, enterprise anti-virus, enterprise backup systems, enterprise monitoring/reporting systems. Knowledge of Microsoft Intune and Autopilot Demonstrated work in hands on configuration, maintenance, and direct responsibility for enterprise IT systems, with preference for a Health Care environment. Scripting/Programming experience and background. Familiarity with ITIL, HIPAA, HITECH, and other standards applicable to Health Care IT. Knowledge, Skills, and Abilities Highly Proficient with Active Directory, DHCP and DNS. Highly Proficient with the two most recent version of Microsoft Server Operating Systems. Familiar with PowerShell. Familiar with Enterprise-grade system monitoring technologies. Familiar with Citrix Virtual Apps and Desktops. Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.