EHR Support Analyst II

Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a EHR Support Analyst II with Brigham City Community Hospital you can be a part of an organization that is devoted to giving back. Benefits Brigham City Community Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Brigham City Community Hospital family. We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic EHR Support Analyst II to help us reach our goals. Unlock your potential. Job Summary and Qualifications The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities involve ORM support including dictionary support and OR billing process support. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)
• Surgical Profile Verification process
• Resolves incomplete documentation, working with facility to update.
• Resolves Item/Implant Not in System issues.
• Resolves Case Cancellation/Deferring issues.
• Reviews Hold Accounts
• Facility Rounding
• Works with the Division EHR Support Team to monitor, and facilitate new module/application testing and Implementation for the facility
• Facilitates and manages maintenance of facility-specific dictionaries including Big Board, Delay Code, Cancellation Code, Outcome Code, Access, Physician Privileges, Inventory, Anesthesia, Preference Cards, Schedule, Resource, Procedure Severity Group, Time Charge Rule, and other standard dictionaries as defined.
• Provides input to customize base division policies and procedures, training, and best practices for use within the Facility
• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical Applications including but not limited to Surgical Symphony, Censitrac, InvivoLink, and Tissue Tracker.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans.
• May develop clinical application reports as needed
• Performs quality audits and tracks metrics related to clinical application use
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the execution and use of tools for audits
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: Required:
• Understanding of clinical operations and processes
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work Preferred:
• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training
• OR Clinical experience EDUCATION:
• Bachelor's degree preferred EXPERIENCE:
• One to Three years' experience in clinical application support or related clinical work experience CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you. We are reviewing applications for our EHR Support Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.